Help & FAQ
How REIT Stack works, what you get, and how to reach us.
Getting started
What is REIT Stack?
REIT Stack is a Canadian REIT screening and analytics platform. We pull yields, P/Reported NAV, FFO and AFFO, gearing, occupancy, same-asset growth, and NOI build-ups for actively tracked Canadian REITs, normalize them onto a consistent IFRS basis, and preserve each filing-derived figure's source reference.
Who is it for?
Analysts, advisors, portfolio managers, family offices, and individual investors who want comparable Canadian REIT data without rebuilding it by hand from MD&A and financial statements.
What do I get with paid access?
Free includes screening, watchlist, briefings, the portfolio tracker, and the latest Overview, Ratios, Financials, and Earnings views. Pro adds full REIT-detail history, Valuation, Yield, Leverage, and REIT Portfolio tabs, expanded tracker limits, the AI analyst, exports, and PDF reports. Intelligence adds consolidated broker-report research, the Research section, weekly roundups, and expanded AI analyst scope. See the Pricing page for the full breakdown.
Who runs REIT Stack?
REIT Stack is founder-led and was founded in 2026. It is built and operated by founder Kass Melle and his team.
How do I get support or report a bug?
Use the contact form and choose a topic — General support for questions and account help, or Bug report to flag something broken (include the page or URL and what you expected to happen). For enterprise, multi-seat, or partnership inquiries, use Contact Sales.
Account & billing
I didn't get my verification email
Check your spam folder first. You can resend the link from the verification screen at /verify-email. If the address was already registered, no new email is sent — try signing in instead, or use "Forgot password?" on the sign-in page to regain access.
I can't sign in or forgot my password
Use "Forgot password?" on the sign-in page to email yourself a reset link. If you originally signed up with Google or LinkedIn, use that same provider button instead of a password — there's also an email sign-in link option if you'd rather skip passwords entirely. Still locked out? Send us a message via the contact form (topic: General support).
My sign-in, reset, or verification link expired
Email links are single-use and expire quickly. Request a fresh one: reset links from the "Forgot password?" page, sign-in links from the "Email sign-in link" option on the sign-in page, and verification links from /verify-email.
How do I cancel or change my plan?
From your Profile page: "Manage subscription" opens secure Stripe billing where you can switch plans, update your card, or cancel. Upgrades and downgrades take effect immediately and we prorate billing. Refunds: full refund within 14 days of purchase, no questions asked.
My payment failed or my card was declined
Charges are in CAD, so some card issuers flag the first payment — try again, or use a different card. If a renewal payment fails we retry automatically; update your card via Profile → Manage subscription to prevent interruption. Still stuck? Contact us with the General support topic.
Why is a metric blank or marked "Coming soon"?
Coverage varies with what each issuer discloses — when a figure isn't in the filings, or hasn't cleared our validation yet, we label it rather than guess. The Coverage page shows what's live per REIT, and the Methodology page explains the available source references and audit controls.
Product & data
How is the data sourced and how do you know it's accurate?
Every filing-derived metric retains a source reference to the issuer's primary filing (MD&A, annual report, transcript); page details appear where structured page metadata exists. We extract into a normalized schema using an LLM-assisted pipeline wrapped by deterministic validation and a four-dimension composite scorer. Material errors are documented in the public error log on our methodology page.
How often does the data update?
Prices and FX: daily. News synthesis: daily, one record per REIT. Fundamentals from MD&A and annual reports: quarterly, on the issuer's filing calendar. Earnings call transcripts and our structured summaries: quarterly. Each dataset page notes the last refresh timestamp.
Why Canadian REITs only?
REIT Stack focuses on Canadian REITs because most Canadian REITs carry investment property at fair value under IFRS, while trust-unit structures, issuer-specific payout definitions, and MD&A disclosure patterns make this market a distinct normalization problem. Additional markets are not active in the product today; we will not add them until their accounting and filing conventions have their own shipped methodology.
Do you provide investment advice?
No. REIT Stack is a research tool. We publish normalized data, structured earnings summaries, Reported NAV, Real Estate NAV, and Market-Implied NAV methodology, and editorial commentary on Canadian REIT events. We do not issue buy/sell ratings, manage money, or provide personalized investment advice. Users should consult a licensed advisor for investment decisions.
Can I switch plans anytime?
Yes. Upgrade or downgrade at any time. Changes take effect immediately, and we prorate billing.
What payment methods do you accept?
We accept all major credit cards via Stripe. Annual plans are available at a 17% discount.
What happens to my data if I downgrade?
Your saved screens, watchlist, and preferences are preserved. Feature access adjusts to match your new tier.
Do you offer refunds?
Yes. Full refund within 14 days of purchase, no questions asked.
Why are prices in CAD?
We're a Canadian company focused on Canadian REITs. All charges are in CAD; your card issuer handles FX conversion if your card is in another currency.
Still stuck? Contact us and we’ll help. REIT Stack is a research tool, not a registered investment adviser — see our disclaimer.